Bare Dashboard
Helping people in need to manage their loved one's funeral process online in an easy and effective way.
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The dashboard home enables users to easily track their next steps and urgent tasks, featuring a personalized checklist with real-time status updates.
Introduction
Bare offers high-quality cremation, funeral, and memorial services to Australians through an online platform and simplifies the process for families via an intuitive website and dashboard.
One of the business goals was to create a simple, intuitive, and modern website to connect potential clients with arrangers by generating more calls. The website also aimed to showcase how the online process of arranging a cremation works and to help clients connect with the team.
The Context
When facing the loss of a loved one, arranging a funeral or cremation can feel overwhelming. People need a fast, reliable way to handle paperwork and tasks without repeated in-person visits. The Bare Dashboard was created to streamline this process, offering a simple online solution to manage everything in one place.
As the lead designer, I was responsible for identifying and solving real-life problems faced by clients, ensuring the platform was intuitive and user-friendly. My focus was on creating a layout that allowed users to easily navigate and complete their tasks without confusion. By carefully crafting the design elements, organizing the information architecture, and simplifying the flow, I made sure the necessary details were delivered in a straightforward and accessible way.
Key Results
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90% of families using Bare rely on the dashboard regularly.
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60% desktop, 40% mobile usage, ensuring accessibility across devices.
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60% senior Australians benefit from its simple and intuitive design.
My Role
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UX/UI Designer
Why This Matters
People needing a funeral or cremation service often need a quick, reliable solution without the hassle of in-person visits. The Bare Dashboard simplifies the process by providing an intuitive online platform to:
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Manage paperwork and tasks in one place
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Complete necessary steps easily and efficiently
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Reduce stress during a difficult time
Here’s the FigmaJam persona map for Bare. Feel free to zoom in and take a closer look
Problem Statement
Clearly Defining the Pain Points
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Urgency & stress: Need a quick and reliable solution during a difficult time.
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Complex paperwork: Struggle with managing multiple documents and processes.
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In-person visits: Prefer an online solution instead of repeated trips to offices.
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Lack of guidance: Unclear steps make the process confusing and overwhelming.
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Accessibility: Many users, especially seniors, need a simple and intuitive platform.
The Problem
Arranging a funeral or cremation involves complicated paperwork, multiple in-person visits, and a lack of clear guidance. Families already dealing with grief need a simple and reliable way to manage the process without added stress.
The Objective
The Bare Dashboard streamlines everything into a single, easy-to-use online platform. Families can complete paperwork, track progress, and handle tasks from anywhere, eliminating the need for unnecessary trips and making the process more manageable during a difficult time.
Screenshot of the homepage dashboard.
User Research
Persona Map
Who Are the Users?
I created a persona map for the Bare Dashboard to highlight the key characteristics, needs, and goals of seniors planning ahead and families arranging a cremation for a loved one. This helps guide the website design by addressing the challenges users face in navigating end-of-life services and understanding their motivations, ensuring the site meets both emotional and practical needs.
4o
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Australian seniors aged 40 to 60.
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Looking for a cremation service either for themselves or a loved one.
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Interested in prepaying for their own funeral or making arrangements for a family member.
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Prefer to handle the process independently to avoid placing a burden on their family.
Empathy Mapping
I created an empathy map to understand the emotions and needs of seniors planning ahead and families arranging a cremation. This helps me better grasp their concerns, desires, and motivations, allowing the Bare website to address their feelings and provide the right information at each stage of their decision-making process.
Here’s the FigmaJam Empathy Map for Bare. Feel free to zoom in and take a closer look
Solution
A Modern, User-Friendly Website
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Simplified workflow: Streamlines tasks and paperwork into a single, easy-to-follow process.
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Intuitive design: Easy-to-use interface, even for users with limited tech experience.
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Mobile and desktop access: Available on both desktop and mobile for convenience.
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Clear guidance: Step-by-step instructions to help users complete tasks confidently.
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Time-saving: Eliminates the need for in-person visits, saving families time and effort.
Wireframes & Prototypes
The wireframes and prototypes for the Bare Dashboard were designed with simplicity and user-friendliness in mind. We focused on creating a clear, intuitive layout that guides users effortlessly through the tasks they need to complete.
By mapping out the user journey in wireframes, we identified the most essential features and ensured the dashboard was easy to navigate, especially for senior users. The prototypes allowed us to test the flow and make adjustments, ensuring that users could quickly understand and use the platform to manage their tasks effectively.
The dashboard home features an urgent task card, "Complete Next of Kin Paperwork," highlighting one of the key steps in the cremation process. The simple layout helps users easily prioritize and complete this essential task.
The Result
The Bare Dashboard provides an innovative solution for families navigating the difficult process of arranging a funeral or cremation. By offering a simple, online platform, it reduces stress, saves time, and makes managing tasks more accessible, especially for seniors. The impact of this solution is clear: it allows families to focus on what matters most during a challenging time.
The dashboard displays three cards outlining the steps to plan the service, making it easy for users to follow the process. It also includes example videos of personalized services, allowing users to view real cases for better understanding and inspiration.
Final Thoughts & Next Steps
Next steps include further refining the user experience based on feedback, expanding the platform’s capabilities, and ensuring continuous support for users as their needs evolve. By continuing to improve and adapt, the Bare Dashboard will remain a vital tool for families in their time of need.
Future Possibilities
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Expanded features: Adding more tools to assist with different funeral and cremation services.
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Multi-language support: Making the platform accessible to a wider range of users.
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Integration with other services: Partnering with funeral homes, crematoriums, and other providers for seamless coordination.
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Mobile app development: Creating a dedicated mobile app for even easier access and management.
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Ongoing user feedback: Continuously improving the platform based on real user experiences and needs.
The Bare Dashboard has proven to be a significant help for families during one of the most difficult times in their lives. By simplifying the funeral and cremation process, it offers a compassionate, efficient solution that reduces stress and empowers users to manage their tasks easily and effectively.
This platform has made a meaningful difference for families and their loved ones, ensuring they can focus on what truly matters during a challenging time.
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